1. Purpose of This Document
This document sets out the identity verification requirements that apply to customers of Grosvenor Casino Scarborough. It explains what information must be collected, when verification is required, what documents are accepted, and how the collected data is handled. The document is intended to inform customers of their obligations and of the obligations imposed on the company under applicable United Kingdom gambling regulation.
2. Regulatory Basis
Grosvenor Casino Scarborough operates in accordance with the requirements of the UK Gambling Commission. Under the Licence Conditions and Codes of Practice, specifically Condition 17.1.1, all remote gambling operators licensed in Great Britain are required to verify the identity of each customer before that customer is permitted to gamble. This is a mandatory compliance requirement that applies to every account.
The purpose of identity verification is not limited to age confirmation. It also includes confirming that a customer has not registered on a self-exclusion scheme, that the identity provided is genuine, and that account activity is consistent with anti-money laundering obligations. These checks form part of a broader responsible gambling and financial crime prevention framework.
3. When Verification Is Required
Identity verification must be completed before a customer is permitted to gamble with real money. Access to real-money activity on an unverified account is not permitted. This applies regardless of the amount involved or the type of activity.
Customers are informed at the point of registration, or as early as practicable, of what documents or information may be required and when. The process is designed to be as clear as possible so that customers are not surprised by a request for documentation at a later stage.
A withdrawal request is not used as the trigger for identity checks that could reasonably have been carried out at an earlier point. Verification is expected to be completed during the account opening process or shortly thereafter, and not deferred until a customer attempts to access funds.
4. Information Collected
At a minimum, the following information must be collected and verified for each customer:
- Full legal name
- Residential address
- Date of birth
This information must be accurate and kept up to date. If any of these details change, the account holder is required to notify the company promptly so that records can be updated.
In some cases, additional information may be required as part of ongoing account monitoring or in response to specific regulatory obligations. Customers are informed if additional information is needed.
5. Accepted Documents
To verify the information provided, one or more of the following documents may be requested.
For proof of identity and age:
- A valid passport issued by a recognised government authority
- A current UK driving licence bearing a photograph
For proof of address:
- A recent utility bill issued within the last three months
- A recent bank or building society statement
- A council tax bill for the current year
Documents must be legible, unaltered, and issued by a recognised authority. The company reserves the right to request additional documentation if the documents provided are insufficient to complete verification to the required standard.
In some cases, verification may be completed through automated electronic checks using third-party databases, including electoral roll records and credit reference agency data. Where this is possible and sufficient, physical documents may not be required. Customers are informed if manual document submission is necessary.
6. Verification of Minors and Age Compliance
The minimum age to hold an account and gamble with Grosvenor Casino Scarborough is 18 years. The company is required by law to verify that every customer meets this requirement before permitting any gambling activity. Where it is not possible to confirm that a customer is aged 18 or over, access to real-money gambling is not granted.
If at any point there is reason to believe that an account is held by or being used by a person under the age of 18, the account is suspended and a review is conducted. Any funds held in such an account are handled in accordance with applicable regulatory guidance.
7. Self-Exclusion Checks
As part of the identity verification process, checks are conducted to determine whether a customer has registered with a self-exclusion scheme. If a match is identified, the account is not activated and the customer is not permitted to gamble. This check is carried out in accordance with responsible gambling obligations and is not subject to customer override.
8. Data Handling
Identity documents and personal information collected during the verification process are processed in accordance with the company Privacy Policy and applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. Information is used solely for the purposes of identity verification, regulatory compliance, and account management. It is not used for marketing purposes without separate consent.
Identity records are retained for the period required by law and by regulatory obligations. Customers may request information about how their data is held by contacting the company through the channels set out in the Privacy Policy.
9. Failure to Complete Verification
If a customer does not provide the required information or documents within a reasonable timeframe, or if the information provided cannot be verified to the required standard, the company reserves the right to restrict or close the account. In such cases, any funds held in the account are returned to the customer in accordance with applicable regulatory requirements, subject to any legal obligations that may prevent or delay such a return.
10. Contact and Queries
For questions about the identity verification process or guidance on what documents to submit, customers should contact the customer support team. Contact details are available on the Contact page. Verification-related queries are responded to as promptly as practicable.